Monday, 19 September 2011

Sainsbury's idea declined

Dear Mr Edward

Thanks for your email.  I can appreciate that having a store layout plan would be really helpful when shopping for groceries.

It’s a great idea, although unfortunately we currently don’t offer this service.

There are a few reasons why we don’t, one being the frequency in which items change position or have stock issues.

Stores will also move the layout in accordance with the most current promotions too, so may cause confusion on set plans.

This is not to say we won’t take this on board as we’re always looking for new ways to make you store visits as enjoyable as possible.

With that in mind, I’ve passed your feedback on to the store planning team for future review.

I appreciate you taking the time to get in touch and we look forward to seeing you in store again soon.

Kind regards

Mark Donaldson
Customer Manager

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